We review your appointment reminders, emails and reception calls to see how appointments are being booked, confirmed and cancelled. Then we recommend practical changes and measure the impact, so you can see what actually reduces missed appointments.
No new software. No guesswork. Just practical changes, measured properly.
Missed appointments are not always caused by the reminder itself. We look at how appointments are booked, confirmed, cancelled and followed up.
Then we recommend practical changes and measure what happens.
A few no-shows or late cancellations can leave valuable gaps in the day.
no-shows
late cancellation
Small changes to how appointments are handled can help reduce these gaps.
Changing the wording of an appointment reminder led to fewer missed appointments in a randomised NHS trial.
Hallsworth et al., PLOS ONE (2015) — 10,111 NHS outpatient appointments. View the study →
Results will vary. We use published research as a starting point, then measure what happens in your practice.
We look at your appointment data and how bookings are currently handled.
We identify a small number of practical improvements worth testing.
Most changes use the systems and processes you already have.
We compare attendance before and after to see what worked.
Enter three figures to get a rough idea of the annual cost of missed appointments.
Not sure of the exact figures? Rough estimates are fine.
Missed appointments as a share of appointments booked.
Whatever you would normally attribute to an occupied slot.
The improvement figure uses the result from the NHS trial as an illustration. It is not a forecast for your practice.
Send us a little information about your practice, or book a short call. If your attendance is already strong, we'll tell you.
No obligation, and no follow-up sequence. We’ll use your details only to reply to you. See our privacy policy.
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